Find Answers to your Questions
Frequently Asked Question
What is my medicine used for?
Each medicine you take can be used for different medical conditions. To find out what your specific medicine is used for, ask your physician or ask our pharmacist. they are ready and willing to answer any of your questions.
How should i take my Medicine?
You should take your medicine(s) as your doctor prescribes. If you need more information about taking your medicine, ask both your physician and any of our pharmacist who are always ready to answer your questions.
What other prescription medications, over-the-counter medicines or foods may interact with my prescription?
To find out about possible drug interactions, visit our Drug Reference database. Also ask our pharmacist. They will need a complete list of your medications to determine any possible interactions.
What do I need to watch for while I am taking my medicine?
- To find out if your medicine has specific “warning signs” that you or your doctor should be aware of, visit our Drug Reference and Interactions database. Type the name of your medicine in the search field and click on the name of your medicine to get to the drug detail page. Scroll down to “What do I need to watch for while taking this medicine?”
What is my copay?
- Co-payment or copay is the amount that you are responsible for when getting a prescription filled. After you pay the copay, your plan will cover the rest of the cost, if any. The amount is determined by your plan sponsor’s pharmacy benefit. To determine your specific copay, check Drug Cost and Coverage. You may also call your provider’s customer care number at the back of your insurance card. Scroll down to “What do I need to watch for while taking this medicine?”
Is my medicine covered under my insurance plan?
- To find out if your medicine is covered, check Drug Cost and Coverage. Call your insurance provider to determine what medication are covered on your plan. You may also find out if there is a generic or a preferred medicine is available and covered because that can help save you money. Scroll down to “What do I need to watch for while taking this medicine?”
What do I need to watch for while I am taking my medicine?
- To find out if your medicine has specific “warning signs” that you or your doctor should be aware of, visit our Drug Reference and Interactions database. Type the name of your medicine in the search field and click on the name of your medicine to get to the drug detail page. Scroll down to “What do I need to watch for while taking this medicine?”
What should my health care professional know before I take my medicine?
Depending on your specific situation, certain medicines may not be right for you. To find out what medical conditions or medicines may potentially cause problems with a new prescription; inform your physician of any and all medications that you are taking. With the knowledge of both your health conditions and health history, they can ensure there are no possible harmful interactions
What if I miss a dose of my medicine?
To read about what to do if you miss a dose of your medicine, visit our Drug Reference database. Type the name of your medicine in the search field and click on the name of your medicine to get to the information page. Scroll down to “What if I miss a dose?” for more information
What type of side effects may I experience?
Each medicine(s) may affect each person differently. To find out what side effects may occur, visit our Drug Reference database and type the name of your medicine in the search field. Once you reach the information page, you can scroll down to side effects.
My medicine looks different than it did before. Why is that?
Your medicine may look different because a different manufacturer may have produced it. Before taking any medicine that looks different, contact your doctor or Pharmacist.
How long does it take to receive a prescription through the mail?
You can expect to receive your prescription within 7 to 10 days after your pharmacy receives your order. This may vary from one company to another.
Is my medicine a generic?
Based on your prescription benefit plan, a specific brand-name or generic medicine may be dispensed. You can find out whether your prescription has been filled with a generic medicine by contacting your local pharmacy (for retail prescriptions).
What is the difference between brand-name and generic medicines?
The original developer of the medicine generally manufactures the brand-name product. A manufacturer that did not originally produce the medicine generally produces a generic version. All the active ingredients in both versions are the same and generics are just as safe and effective as brand-name medicines. The primary difference is cost. Because the generic manufacturers do not have the cost of developing the brand-name medicine, they can produce it for less. Generic medicines must meet U.S. Food and Drug Administration (FDA) guidelines before they can be sold.